If you are experiencing complex issues that require advanced troubleshooting, you may need to collect information from the IP VCR logs. Typically, you will be working with Customer support who can help you obtain these logs.
The last 2000 status messages generated by the IP VCR are displayed in the Warnings or Errors may be shown in the Event log. The presence of such messages is not cause for concern necessarily; if you are experiencing a specific problem with the operation or performance of the IP VCR, Customer support can interpret logged messages and their significance for you.page ( . In general these messages are provided for information, and occasionally
The Event capture filter allows you to change the level of detail to collect in the Event log traces.
Normally, the capture filter should be set to the default of Errors, warnings and information for all logging sources. There is no advantage in changing the setting of any source without advice from Customer support. There is a limited amount of space available to store logged messages and enabling anything other than Errors, warnings and information could cause the log to become full quickly.
The Event display filter allows you to view or highlight stored Event log entries. Normally, you should not need to view or modify any of the settings on this page.
You can configure the IP VCR to send event messages to up to four syslog servers. To add or remove a syslog server, go to Logging using syslog.and make the changes you require. See
Thepage records every H.323 and SIP message received or transmitted from the IP VCR. The log can be exported in an .xml file by clicking .
By default the H.323/SIP log is disabled because it affects performance, but Customer support may ask you to enable it if there is a problem with an IP VCR in your network. To do this, click
If the IP VCR is being managed by a remote management system, for instance TMS, information on that remote system may be shown on this page. In certain circumstances you may need to remove the link between the external system and the IP VCR. To do so, click.
|(c) Copyright TANDBERG 2003-2011, License information|