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Using an auto attendant

Your system administrator may have set up an auto attendant for you to use to view stored recordings. An auto attendant presents you with a menu from which you can choose a recording to watch.

For further information about watching and creating recordings, refer to the document "Watching Recordings", available in the Documentation area of the web site and see the following topics: Using the IP VCR to make a recording, Understanding the recording list and Using streaming to view recordings.

Calling an auto attendant

There are typically two ways to call an auto attendant using your video endpoint. Depending on how the IP VCR is configured, neither, one or both of these will be available to you. Your system administrator should provide you with information about which method you should use:

Accessing the main menu

When you successfully connect to the IP VCR, the main menu displays on your video screen, and you should also hear the audio instructions.

Navigate the auto attendant using the Far-End Camera Controls (FECC) on your video endpoint. Use the up and down controls to highlight the option or item you require; use right to make your selection. To return to a parent folder from a sub-folder, use left.

You can jump to the end of the menu when at the start by using the up control; similarly, you will loop back to the start if you are at the end and use the down control. Note that there is a scroll bar in the bottom right of the video display to indicate where you are in the auto attendant menu. From anywhere in the menu, you can jump to the first entry with #2 and to the last entry with #8.

By default, the number keys on your endpoint are used to play back a recording by entering its configured numeric ID, followed by a '#'. If the recording has a configured security PIN, you are prompted to enter that PIN before the play back will start. As you start to enter a numeric ID, the sequence you have typed is shown at the base of the auto attendant screen. You can cancel the numeric ID entry (for instance to correct an error) by pressing '*'.

If you have connected to the auto attendant using an endpoint that has no FECC capability (for example many SIP endpoints), you can use the number keys on your endpoint to navigate the menus; this is called "DTMF navigation mode". DTMF navigation mode enables you to use the number keys: 2, 4, 6, and 8 in the place of up, left, right, and down respectively.

To enter DTMF navigation mode:

To exit DTMF navigation mode:

When in DTMF navigation mode, you will not be able to use the number keys to enter the numeric ID of a recording.

Typically, you will have these options:

Record this session

This option enables you to record the video that your endpoint is sending to the IP VCR. You are presented with the recording console (see Using the recording console). From here you are able to monitor your video before and during recording.

Replay a recording

All recordings stored on the IP VCR in the current folder display here, listed in the order of most recently made first. The default auto attendant corresponds to the top-level (root) folder.

Unless a recording is PIN-protected, highlighting a recording will show a small preview.

If you select a protected recording, you are presented with the PIN entry screen, and will hear audio prompts playing. Use your endpoint's numeric keypad to enter the PIN, followed by #. (Note that some endpoints require you to activate the keypad before dialing, for example by pressing the # key.)

Access other folders

If the IP VCR has been configured with a hierarchy of folders, you can access child folders of the current location, giving you access to the recordings in those folders.

When you have finished watching a recording or making a new recording, simply hang up. If you need to make or watch another recording, you will need to make a new call to the auto attendant.

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